ZavoMedia PR Group – Client Policy & Terms of Engagement

1. No Refund Policy

All payments made to ZavoMedia PR Group are final and non-refundable.

Due to the nature of public relations services—which include time, strategy, media outreach, relationship leverage, and campaign development—resources are allocated immediately upon engagement.

Once a project has commenced, no refunds will be issued under any circumstances, including but not limited to:

Change of mind
Delay in client response
Missed deadlines by the client
Perceived outcomes not aligning with expectations

2. Scope of Work

ZavoMedia PR Group provides:

Strategic positioning and brand narrative development
Media outreach and press placement opportunities
Campaign management and visibility strategy

PR is a strategic service, not a guaranteed outcome service. Specific placements are not guaranteed.

3. Client Responsibilities

To ensure successful execution, clients are expected to:

Meet all deadlines (content, approvals, interviews, etc.)
Provide accurate and timely information
Be available for scheduled media opportunities
Participate in media training if required

Failure to comply may impact campaign performance and does not qualify for refunds or credits.

4. Deadlines, Delays & Late Fees

All deadlines provided by ZavoMedia PR Group are strict and time-sensitive, often tied to media schedules and third-party coordination.

If a client:

Misses a deadline
Submits materials late
Delays communication or approvals

They are fully responsible for any resulting delays, rescheduling costs, or additional work required.

ZavoMedia PR Group reserves the right to:

Charge late fees
Apply rebooking or restart fees
Adjust campaign timelines or placements accordingly

Missed deadlines may result in loss of media opportunities, which are not guaranteed to be replaced.

5. Media Opportunities & Scheduling

Media placements (TV, press, interviews):

Are dependent on third-party availability and editorial decisions
May be rescheduled at the discretion of the network or publication
Require full client cooperation and punctuality

Failure to attend or prepare for scheduled opportunities may result in additional fees and forfeiture of placement.

6. Rebooking & Restart Fees

If a campaign must be restarted due to:

Missed deadlines
Lack of communication
Failure to submit required materials

A restart fee will be required to relaunch the campaign.

7. Payment Terms

All services must be paid in full or per agreed payment plan prior to execution
Late payments may result in paused services
Continued delays may result in termination without refund

8. Intellectual Property

All strategies, materials, and frameworks remain the intellectual property of ZavoMedia PR Group.

9. Results Disclaimer

We do not guarantee:

Specific media placements
Audience growth
Revenue or funding outcomes

We provide strategy, positioning, and access—execution and external factors influence outcomes.

10. Termination Policy

We reserve the right to terminate services if:

The client is non-responsive or uncooperative
Payment terms are violated
There is misalignment or misconduct

No refunds will be issued.

11. Media Training Requirement (If Applicable)

For high-level media placements, media training may be required.

Failure to complete required preparation may result in removal from opportunities without refund.

12. Agreement Acknowledgment

By engaging with ZavoMedia PR Group, the client agrees to all terms outlined above.